With every IDES notice received, the business owner’s frustration compounded – over $30,000 was owed! The business had made every effort to resolve the issue on its own with the IDES, but ended up in collections with multiple protests denied…until PPA got involved.
PPA Client Services Director, Gary Young, learned of the business owner’s predicament from the client’s new workers compensation provider. PPA Payroll Tax Supervisor, Peggy Green, immediately stepped in to help the client as she routinely deals with the IDES and knew who to call.
“I explained to IDES that our client filed these in error,” Peggy says. “Within one week, IDES had completely resolved the issue. Within 3-4 days, our client received notice that they did not have to pay the $31,000, and in fact, had a credit balance of $1,400.”
“This is the high level of expertise and service that we always strive to provide,” says Paul Sivak, PPA Executive Vice President. “We feel a sense of responsibility to our clients, and strive to resolve problems for them—regardless of the problem’s origin.”
Peggy echoes this notion. “If there is anything we can do to help the client, we’ll do it,” says Peggy. “We’re in contact with the tax agencies on a daily basis, and aren’t afraid to just give them a call and talk it through.”
Gary applauds Peggy’s tenacity on challenging issues. “It’s Peggy’s style to make these things work,” he says. “She knows how to say things, how to be straight forward with the issues at hand. And it starts with the relationships she has with the IDES and other agencies.”